They performed 623 million digital transactions, an increase of 21% over the past year. Our retail client base has grown by 2.1 million to 16.7 million clients. This combined with our continued commitment to our branch network and call centers, resonated with South Africans from all walks of life. ![]() “We bolstered our digital offering while staying true to our fundamentals of simplicity, affordability and personalised service. “Active digital users of the banking app, USSD channel, the internet or a combination of digital channels increased from 7.3 million at the end of August 2020 to 8.9 million at the end of August 2021, an increase of 22% (February 2021: 8.6 million),” Capitec said in a statement.Īs at the end of August 2021, there were 6 million active banking app users versus 4.1 million in the same period last year.
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